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Find the message you are seeing, or the thing that is not working. If nothing here helps, check status.clamly.app for an outage, then get in touch.

Signing in

Check spam and promotions for a message from verify@mails.clamly.app. Then try to log in: Clamly answers Email not verified with a Resend it link, usable once every 90 seconds. See Create your account.
If you signed up with Google, your account may not have a password at all. Use Continue with Google, or set a password with Forgot password?
For an authenticator app, set your phone’s date and time to update automatically, then use the current code. For an emailed code, use the latest one, within 5 minutes. After 10 wrong codes, two-factor sign-in locks for about 15 minutes. See Locked out.

Clamly AI

You have used your AI allowance for now. Everything that is not AI keeps working. The session refills 5 hours after it started, and the week 7 days after your first AI request. See AI usage and limits.
The AI provider is overloaded for a moment. Nothing was charged. Wait a minute and try again.
The feature has been paused for everyone for a short while, usually to fix something. Try again later, and check status.clamly.app.
Your plan reads a set amount of each document, and Clamly says so in the message after generating. Split the document into chapters and upload them separately, or see how much each plan reads.
The document may be a scan, with pictures of pages rather than text. Try a PDF where you can select the text, or a Word document.

Uploads

The limit is 10 MB per file. Split the document, or export it again without large images.
AI Tools accepts PDF, Word (.docx) and plain text (.txt). Older .doc files need saving as .docx first. Chat also accepts JPEG, PNG, WEBP and GIF images, but not iPhone HEIC photos.
Clamly reads PDFs of up to 500 pages. Split the PDF into chapters and upload them separately.
The document is within 10 MB but holds too much text for one upload. Split it into smaller files. A Word document that is too many parts to read or could not be read needs saving again, or exporting as PDF.
Your upload library is full: 50 files or 200 MB on Free, 200 files or 1 GB on Starter, 1,000 files or 5 GB on Pro. Delete uploads you no longer need. Quizzes, decks and notes made from them are kept.

Studying

If that started around 21 September 2026, it is the move to the FSRS scheduler, which reset every existing card to new. Work through them over a few days; FSRS spaces them out quickly once it knows how well you remember each one. See Why FSRS.
Only finishing a quiz, reviewing flashcards or completing a focus session counts, and a study day runs from 4:00 to 3:59 in your time zone. See Your streak.
Reloading the page or closing the tab pauses a running timer instead of losing it. Open Pomodoro and resume.
Import only picks up events in the next six months whose titles contain words like exam, test, quiz, midterm or final, in English. See Exams.
Quizzes, notes, todos and flashcard decks are in the Trash for 30 days.

Notifications and the app

Your browser is refusing notifications for clamly.app. Allow them in the browser’s site settings, then turn Push notifications on again in Settings. On iPhone, push only works once Clamly is added to your home screen.
Billing only appears on a paid plan, and Early Access only when a Labs feature is open to you. Discover, Study Groups, Exams and Clamly AI disappear while that feature is paused for maintenance.
The installed app checks for updates every 30 minutes. Reload the page, or close and reopen the app, to get the newest version straight away.
A banner says so. Quizzes and notes you opened recently still load, but saving changes and AI need a connection.

Billing

That is expected. You keep it until the end of the period you paid for, and you will not be charged again.
In the EU or EEA you can withdraw within 14 days of a purchase for a pro-rata refund. See Refunds.
Billing, then Manage Subscription, opens Stripe’s portal, where you can download every invoice.
Last modified on September 29, 2026