Signing in
The verification email never arrived
The verification email never arrived
Check spam and promotions for a message from
verify@mails.clamly.app. Then try to log in: Clamly answers Email not verified with a Resend it link, usable once every 90 seconds. See Create your account.My password reset link doesn't work
My password reset link doesn't work
Reset links last 1 hour and work once. Request a new one from Forgot password? on the log in page, and use the newest email if you asked more than once.
Wrong password, but I'm sure it's right
Wrong password, but I'm sure it's right
If you signed up with Google, your account may not have a password at all. Use Continue with Google, or set a password with Forgot password?
My two-factor code is rejected
My two-factor code is rejected
For an authenticator app, set your phone’s date and time to update automatically, then use the current code. For an emailed code, use the latest one, within 5 minutes. After 10 wrong codes, two-factor sign-in locks for about 15 minutes. See Locked out.
Clamly AI
“You've reached your current session limit” or “weekly limit”
“You've reached your current session limit” or “weekly limit”
You have used your AI allowance for now. Everything that is not AI keeps working. The session refills 5 hours after it started, and the week 7 days after your first AI request. See AI usage and limits.
“The AI service is busy right now”
“The AI service is busy right now”
The AI provider is overloaded for a moment. Nothing was charged. Wait a minute and try again.
My quiz only covers the start of my document
My quiz only covers the start of my document
Your plan reads a set amount of each document, and Clamly says so in the message after generating. Split the document into chapters and upload them separately, or see how much each plan reads.
The generated quiz is empty or makes no sense
The generated quiz is empty or makes no sense
The document may be a scan, with pictures of pages rather than text. Try a PDF where you can select the text, or a Word document.
Uploads
“File too large”
“File too large”
The limit is 10 MB per file. Split the document, or export it again without large images.
“Unsupported file type”
“Unsupported file type”
AI Tools accepts PDF, Word (
.docx) and plain text (.txt). Older .doc files need saving as .docx first. Chat also accepts JPEG, PNG, WEBP and GIF images, but not iPhone HEIC photos.“This PDF has … pages. The maximum is 500.”
“This PDF has … pages. The maximum is 500.”
Clamly reads PDFs of up to 500 pages. Split the PDF into chapters and upload them separately.
“This document has more text than Clamly can read in one upload”
“This document has more text than Clamly can read in one upload”
The document is within 10 MB but holds too much text for one upload. Split it into smaller files. A Word document that is too many parts to read or could not be read needs saving again, or exporting as PDF.
“You've reached your plan's limit of uploaded files”
“You've reached your plan's limit of uploaded files”
Your upload library is full: 50 files or 200 MB on Free, 200 files or 1 GB on Starter, 1,000 files or 5 GB on Pro. Delete uploads you no longer need. Quizzes, decks and notes made from them are kept.
Studying
Suddenly I have hundreds of flashcards due
Suddenly I have hundreds of flashcards due
If that started around 21 September 2026, it is the move to the FSRS scheduler, which reset every existing card to new. Work through them over a few days; FSRS spaces them out quickly once it knows how well you remember each one. See Why FSRS.
My streak reset even though I opened Clamly
My streak reset even though I opened Clamly
Only finishing a quiz, reviewing flashcards or completing a focus session counts, and a study day runs from 4:00 to 3:59 in your time zone. See Your streak.
My Pomodoro timer stopped
My Pomodoro timer stopped
Reloading the page or closing the tab pauses a running timer instead of losing it. Open Pomodoro and resume.
Google Calendar import found nothing
Google Calendar import found nothing
Import only picks up events in the next six months whose titles contain words like exam, test, quiz, midterm or final, in English. See Exams.
I deleted something by mistake
I deleted something by mistake
Quizzes, notes, todos and flashcard decks are in the Trash for 30 days.
Notifications and the app
Push notifications say “Blocked”
Push notifications say “Blocked”
Your browser is refusing notifications for clamly.app. Allow them in the browser’s site settings, then turn Push notifications on again in Settings. On iPhone, push only works once Clamly is added to your home screen.
I'm seeing an old version of Clamly
I'm seeing an old version of Clamly
The installed app checks for updates every 30 minutes. Reload the page, or close and reopen the app, to get the newest version straight away.
I'm offline
I'm offline
A banner says so. Quizzes and notes you opened recently still load, but saving changes and AI need a connection.
Billing
I cancelled but still have my paid plan
I cancelled but still have my paid plan
That is expected. You keep it until the end of the period you paid for, and you will not be charged again.
I was charged and want a refund
I was charged and want a refund
In the EU or EEA you can withdraw within 14 days of a purchase for a pro-rata refund. See Refunds.
Where are my invoices?
Where are my invoices?
Billing, then Manage Subscription, opens Stripe’s portal, where you can download every invoice.